National Technical Reports Library

The National Technical Information Service acquires, indexes, abstracts, and archives the largest collection of U.S. government-sponsored technical reports in existence. The NTRL offers online, free and open access to these authenticated government technical reports. Technical reports and documents in its repository may be available online for free either from the issuing federal agency, the U.S. Government Publishing Office’s Federal Digital System website, or through search engines.

Details

Consumer Complaint Handling in America: Final Report.

PB80176316

Publication Date	1979
Personal Author	Goodman, J. A.; Grainer, M. A.; Megna, E. C.
Page Count	238
Abstract	The purpose of the study was to investigate the complaint-handling practices used by government, business, and private voluntary groups to resolve consumer problems, the adequacy of these systems, and to recommend improvements. This volume reports the study's findings and recommendations, and provides a 68-page How-To-Do-It Manual for implementing cost-effective complaint-handling procedures.
Keywords	Consumer affairs Claims Consumers Government policies Businesses Surveys Services Marketing Cost engineering Industrial relations United States Consumer redress Complaints
Source Agency	Tech Assistance Research Programs Incorporated
NTIS Subject Category	96D - Consumer Affairs
Corporate Authors	Technical Assistance Research Program, Inc., Washington, DC.; Department of Health, Education, and Welfare, Washington, DC. Office of
Document Type	Technical Report
NTIS Issue Number	198016

Consumer Complaint Handling in America: Final Report.

Consumer Complaint Handling in America: Final Report.
PB80176316

Publication Date	1979
Personal Author	Goodman, J. A.; Grainer, M. A.; Megna, E. C.
Page Count	238
Abstract	The purpose of the study was to investigate the complaint-handling practices used by government, business, and private voluntary groups to resolve consumer problems, the adequacy of these systems, and to recommend improvements. This volume reports the study's findings and recommendations, and provides a 68-page How-To-Do-It Manual for implementing cost-effective complaint-handling procedures.
Keywords	Consumer affairs Claims Consumers Government policies Businesses Surveys Services Marketing Cost engineering Industrial relations United States Consumer redress Complaints
Source Agency	Tech Assistance Research Programs Incorporated
NTIS Subject Category	96D - Consumer Affairs
Corporate Authors	Technical Assistance Research Program, Inc., Washington, DC.; Department of Health, Education, and Welfare, Washington, DC. Office of
Document Type	Technical Report
NTIS Issue Number	198016