National Technical Reports Library

The National Technical Information Service acquires, indexes, abstracts, and archives the largest collection of U.S. government-sponsored technical reports in existence. The NTRL offers online, free and open access to these authenticated government technical reports. Technical reports and documents in its repository may be available online for free either from the issuing federal agency, the U.S. Government Publishing Office’s Federal Digital System website, or through search engines.

Details

New E-Government Equation: Ease, Engagement, Privacy, and Protection.

PB2003105090

Publication Date	2003
Page Count	33
Abstract	Today's global citizen lives in a world where communications technology offers revolutionary opportunities for new interactions. Citizens worldwide are beginning to translate this opportunity into online citizenship. E-government already has changed the way that governments operate. Clearly, e-government also is changing the way that citizens relate to their government. Citizens are stepping out of line and moving their interactions with government online. This report presents the findings of a five-part study on the issue of e-government conducted by Hart-Teeter on behalf of the Council for Excellence in Government and Accenture. The study consists of survey research conducted among a cross section of Americans, Americans with experience using e-government services (e-government users), Internet users living in cities identified as 'best practice' areas, government employees, Internet users in five other countries (Spain, Singapore, United Kingdom, Canada, and Australia), and focus groups among Internet users. A complete explanation of the study's methodology is included in the conclusion of this report.
Keywords	Internet Information technology Electronic mail Surveys United States Government agencies Communication networks Citizens Telecommunication World wide web E government Government online
Source Agency	Single Entry
Corporate Authors	Council for Excellence in Government.
Supplemental Notes	This document is color dependent and/or in landscape layout. It is currently available on CD-ROM and paper only.
Document Type	Technical Report
NTIS Issue Number	200317

New E-Government Equation: Ease, Engagement, Privacy, and Protection.

New E-Government Equation: Ease, Engagement, Privacy, and Protection.
PB2003105090

Publication Date	2003
Page Count	33
Abstract	Today's global citizen lives in a world where communications technology offers revolutionary opportunities for new interactions. Citizens worldwide are beginning to translate this opportunity into online citizenship. E-government already has changed the way that governments operate. Clearly, e-government also is changing the way that citizens relate to their government. Citizens are stepping out of line and moving their interactions with government online. This report presents the findings of a five-part study on the issue of e-government conducted by Hart-Teeter on behalf of the Council for Excellence in Government and Accenture. The study consists of survey research conducted among a cross section of Americans, Americans with experience using e-government services (e-government users), Internet users living in cities identified as 'best practice' areas, government employees, Internet users in five other countries (Spain, Singapore, United Kingdom, Canada, and Australia), and focus groups among Internet users. A complete explanation of the study's methodology is included in the conclusion of this report.
Keywords	Internet Information technology Electronic mail Surveys United States Government agencies Communication networks Citizens Telecommunication World wide web E government Government online
Source Agency	Single Entry
Corporate Authors	Council for Excellence in Government.
Supplemental Notes	This document is color dependent and/or in landscape layout. It is currently available on CD-ROM and paper only.
Document Type	Technical Report
NTIS Issue Number	200317